The Texas Long-Term Care Ombudsman Program advocates for quality of life and care for residents in nursing homes and assisted living facilities. Federal and state authority mandates ombudsmen to identify, investigate and resolve complaints made by, or on behalf of, residents and to provide services to help in protecting health, safety, welfare and rights. Information and assistance in choosing the most appropriate living residence is also a valuable service.

Residents in long-term care facilities are among the most frail and vulnerable Texans. At times, they need help to improve their quality of life and care. An ombudsman can provide assistance so all facility residents receive respectful and competent care.

Addressing concerns:

Anyone may call an ombudsman to voice a concern. However, ombudsmen only take action with the consent of the resident or their representative. If you feel that you need assistance, you can reach your local LTC Ombudsman.

Managing Local Ombudsman: Iris Gutierrez
1002 Dicky Lane
Laredo, Texas 78044
Ph: (956) 722-3995
Fax: (956) 722-2670
Ph: 1-800-292-5426


Resident Rights

Choosing a Nursing Home

Financing Nursing Home Care 

How to become a certified Long-Term Care Ombudsman volunteer

Volunteers are needed to serve as advocates for residents of nursing homes and assisted living facilities. Volunteers will visit with residents at their assigned facility, address concerns, and protect residents’ health, safety, welfare and rights.

No prior experience is required, volunteer hours are flexible, and free certification training is provided. Volunteers must be 18 years or older with reliable transportation and no conflict of interest.